Starbucks expands Chinese order services to multiple Alibaba apps
Starbucks’ mobile pre-order and in-store pick up feature, “Starbucks Now”, previously only available on the coffee giant’s own app, will be extended to four Alibaba platforms, including local services app Koubei and digital payment app Alipay.
“The extended service enables Starbucks to engage with more Chinese consumers through multiple channels that tap into the Alibaba digital economy’s user base of nearly 1 billion,” Alibaba said in a statement.
Starbucks said in a separate statement that it hoped the new offering would provide China’s coffee lovers with an added convenience.
Reuters reported that this Starbucks service was available on these Alibaba platforms on Monday. The Alipay and Koubei apps also offer the option to order Starbucks delivery.
Customers have since 2018 been able to order deliveries via Alibaba’s food delivery app Ele.me under a partnership signed that year, which at the time marked the first time Starbucks Corp offered a formal online delivery service in China.
Starbucks has said it expects sales in China, its biggest growth market, to recover by the end of September from a deep drop because of the pandemic.
Its online push contrasts with the declining fortunes of local rival Luckin Coffee Inc LKNCY.PK whose store numbers outnumbered Starbucks in China earlier this year until a setback caused by a fraud scandal.
Reuters reported that this Starbucks service was available on these Alibaba platforms on Monday. The Alipay and Koubei apps also offer the option to order Starbucks delivery.
Customers have since 2018 been able to order deliveries via Alibaba’s food delivery app Ele.me under a partnership signed that year, which at the time marked the first time Starbucks Corp offered a formal online delivery service in China.
Starbucks has said it expects sales in China, its biggest growth market, to recover by the end of September from a deep drop because of the pandemic.
Its online push contrasts with the declining fortunes of local rival Luckin Coffee Inc LKNCY.PK whose store numbers outnumbered Starbucks in China earlier this year until a setback caused by a fraud scandal.
